Cookie Policy

This Cookie Policy (“Policy”) explains how we use cookies and similar tracking technologies on our website and gaming platform. We are committed to transparency regarding data collection practices and compliance with the Privacy and Electronic Communications Regulations 2003 (as amended) and the UK General Data Protection Regulation. This policy applies to all visitors and registered users of our platform. Last updated: January 18, 2026.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. These files contain information that can be retrieved by our servers when you return. Cookies serve various purposes including maintaining your session, remembering preferences, and analysing user behaviour. They are essential to modern web functionality and enhance your gaming experience by personalising content and ensuring secure transactions. Similar technologies such as web beacons, pixels, and local storage function similarly to traditional cookies and are covered under this policy.

Types of Cookies We Use

Our platform utilises several categories of cookies, each serving distinct functions within our gaming ecosystem:

  1. Session Cookies – Temporary files that expire when you close your browser, essential for maintaining your logged-in status during gameplay and account management
  2. Persistent Cookies – Remain on your device for extended periods, enabling us to remember your preferences and login credentials for future visits
  3. First-Party Cookies – Set directly by our domain to facilitate core platform functionality and user authentication
  4. Third-Party Cookies – Placed by external partners for analytics, advertising, and performance monitoring purposes
  5. Analytical Cookies – Track user interactions, gameplay patterns, and platform navigation to improve service quality
  6. Marketing Cookies – Enable targeted promotional content and remarketing campaigns tailored to your gaming preferences
  7. Security Cookies – Protect against fraud, verify your identity, and maintain account integrity during transactions
  8. Preference Cookies – Store your gaming settings, language selections, and customised interface configurations

Purpose and Function of Cookies

Cookies serve multiple critical functions on our gaming platform. They enable secure user authentication and prevent unauthorised account access. Session management cookies maintain your gameplay continuity and protect your personal information during active sessions. Performance cookies help us identify technical issues, optimise loading speeds, and ensure consistent platform reliability across all devices. We use analytical cookies to understand player demographics, popular games, and user engagement patterns. Marketing cookies deliver relevant promotional content and special offers based on your gaming history and preferences. Additionally, cookies assist with responsible gambling monitoring, age verification, and compliance with UK Gambling Commission regulations.

Legal Basis for Cookie Usage

Our use of cookies is lawful under UK data protection legislation. For essential cookies required for platform functionality and security, we rely on the legitimate interest basis. For marketing and analytical cookies, we obtain your explicit consent before deployment. We comply fully with the Privacy and Electronic Communications Regulations 2003, which requires prior informed consent for non-essential tracking. All cookie usage aligns with our Terms and Conditions and Privacy Policy. Users retain the right to withdraw consent at any time through our preference management tools. We maintain transparent records of all cookies deployed and their respective purposes to ensure regulatory compliance and user trust.

Third-Party Partners and Cookie Sharing

We collaborate with trusted third-party service providers who may place cookies on your device. These partners include payment processors, analytics platforms, advertising networks, and fraud prevention specialists. Each partner operates under strict data protection agreements and may only process data for specified purposes. Common third-party cookie providers include Google Analytics for performance tracking, Trustly for secure payments, and specialised gaming analytics firms. We ensure all partners comply with UK GDPR and maintain appropriate safeguards. You can view detailed information about specific third-party cookies and their purposes within your account settings. We do not sell personal data to third parties; cookies enable functional integration only.

Consent Management

Upon your first visit, we display a consent banner explaining our cookie practices. You can accept all cookies, reject non-essential cookies, or customise your preferences individually. Your choices are recorded and honoured across all subsequent visits. We consider the absence of consent rejection as acceptance of essential cookies only; non-essential cookies require affirmative opt-in. You may modify your cookie preferences at any time through the “Cookie Settings” link in our website footer. Withdrawing consent does not affect the lawfulness of previous processing. We maintain records of consent dates and preferences for audit and compliance purposes. For registered players, cookie preferences can be adjusted within your account dashboard alongside other privacy settings.

Managing Your Cookie Preferences

We provide multiple methods for controlling cookies on our platform. The most direct approach involves adjusting settings through our website’s preference centre, accessible without requiring account login. Additionally, you can disable cookies through your web browser settings:

  1. Google Chrome – Navigate to Settings > Privacy and Security > Cookies and other site data, then select your preferred blocking level
  2. Mozilla Firefox – Access Preferences > Privacy > Cookies and Site Data to manage cookie retention and blocking rules
  3. Safari – Visit Preferences > Privacy > Cookies and Website Data to configure tracking restrictions
  4. Microsoft Edge – Open Settings > Privacy, search and services > Cookies and other site data for customisation options
  5. Opera Browser – Go to Settings > Advanced > Cookies to adjust cookie handling preferences

Do Not Track Technology

Some browsers include “Do Not Track” (DNT) features that signal your preference regarding online tracking. While we respect these signals, they are not universally standardised, and our platform may not recognise all DNT implementations. However, you can achieve similar results through our explicit cookie consent controls, which provide granular options for managing tracking technologies. We recommend using our preference centre rather than relying solely on browser DNT features, as this ensures your gaming experience remains optimised whilst respecting your privacy choices. DNT browser signals do not override explicit consent management through our platform.

Impact on User Experience

Disabling cookies may affect your gaming experience on our platform. Without session cookies, you may require repeated login authentication. Disabling preference cookies prevents us from remembering your gaming settings and language selections. Blocking analytical cookies limits our ability to identify and resolve technical issues affecting performance. Disabling marketing cookies removes personalised promotional content tailored to your interests. However, core security and authentication functionality cannot be disabled, as they protect your account and funds. We recommend enabling at minimum essential and security-related cookies. If you disable cookies, we encourage you to contact our support team for assistance with any resulting usability issues.

Security and Data Protection

All cookies utilised on our platform incorporate appropriate security measures. Session identifiers employ encryption protocols to prevent unauthorised access. Cookies containing sensitive information are marked as “secure” and “httponly,” restricting access to encrypted HTTPS connections only. We implement industry-standard security practices including regular audits, vulnerability assessments, and penetration testing. Cookie data remains protected under our comprehensive data protection framework aligned with UK GDPR requirements. We limit cookie retention periods to the minimum necessary for their stated purpose. Unused cookies are automatically purged according to scheduled deletion protocols. Players retain rights to request deletion of their cookie data at any time.

Children and Cookie Usage

Our gaming platform is strictly limited to individuals aged eighteen and over, in compliance with UK gambling regulations. We do not knowingly set cookies for users under eighteen years. If we discover a minor has created an account, we immediately suspend it and delete associated cookies and data. Parents concerned about their child’s online privacy should implement parental controls through their device settings and internet service provider. These controls can restrict access to gambling websites entirely. We provide resources and educational materials regarding responsible online behaviour and age-appropriate internet safety for families. Our platform includes age verification mechanisms and self-exclusion tools to prevent underage access.

Policy Updates and Modifications

We reserve the right to update this Cookie Policy to reflect technological changes, regulatory developments, or operational modifications. Any material changes will be communicated through email notifications to registered users and prominent website notices at least fourteen days prior to implementation. Your continued use of our platform following policy updates constitutes acceptance of modified terms. Historical versions of this policy remain accessible through our website archive. We encourage you to review this policy periodically, particularly before engaging in gaming activities. Significant modifications may require explicit reconsent for certain cookie categories. Our commitment to transparency ensures you remain informed about how your data is collected, processed, and protected.

Contact and Rights Assertion

For questions regarding our Cookie Policy or to exercise your data protection rights, please contact our Data Protection Officer through our website contact form or dedicated email address. You possess the right to request information about cookies we’ve placed on your device, request deletion of specific cookies, and lodge complaints with the Information Commissioner’s Office (ICO) if you believe we’ve violated data protection regulations. Our support team responds to all data privacy enquiries within ten business days. You may also request a data subject access request (SAR) to obtain comprehensive information about all data we hold, including cookie-related data. We provide clear, transparent responses to all legitimate requests and work collaboratively to resolve any privacy concerns.